A Zoffer Product

Resolve Payment Disputes with AI

An AI-powered Online Dispute Resolution platform for MSMEs. Settle delayed payment issues remotely through guided digital workflows and intelligent negotiation.

MSME-focused Out-of-court settlement Fully digital & remote

File Claim

Submit via voice or text

AI Analysis

Classify & predict outcome

Negotiate

AI-guided resolution

Settle

Auto-drafted agreement

The Problem

Payment Disputes Drain MSMEs

Micro, small, and medium enterprises frequently encounter delayed payment issues from buyers due to administrative, procedural, and operational complexities.

Conventional dispute-resolution mechanisms like in-person conciliation and arbitration are resource-intensive, resulting in significant time and cost burdens for small businesses.

Zoffer Settle provides a first-of-its-kind Online Dispute Resolution portal — an end-to-end digital workflow that enables MSMEs to resolve delayed payment disputes remotely and efficiently.

How It Works

From Dispute to Settlement

A guided digital workflow that takes you from filing a claim to a settled agreement.

01

File Your Claim

Submit your dispute via voice or text. Our AI auto-populates the claim form and structures your inputs.

02

AI Analyses Case

Documents are scanned, dispute sub-categories classified, missing docs identified, and probable outcomes predicted.

03

AI-Guided Negotiation

Real-time, multilingual negotiation powered by conversational AI with sentiment analysis and strategy modelling.

04

Settlement Drafted

AI automatically drafts a settlement agreement based on negotiated outcomes. Review, sign, and close.

AI Capabilities

Powered by Advanced AI/ML

A suite of intelligent tools working together to resolve disputes faster and smarter.

Voice-Based Input

Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) let you file claims and negotiate by simply speaking.

Smart Document Analysis

OCR and Named Entity Recognition extract key details from statements of claims, invoices, and supporting documents.

Dispute Classification

Automatically classifies dispute sub-categories, detects gaps in documentation, and flags missing evidence.

Outcome Prediction

Predicts probable resolution outcomes based on statutory provisions, judicial precedents, and legal frameworks.

Multilingual Support

Real-time translation enables parties speaking different languages to negotiate seamlessly through AI interpretation.

Auto Settlement Drafting

Automatically generates settlement agreements and structured case summaries based on negotiated outcomes.

Pre-MSEFC Stage

Voluntary, Out-of-Court Settlement

The ODR framework supports an optional pre-Micro & Small Enterprises Facilitation Council (MSEFC) stage that facilitates voluntary, out-of-court digital settlement through guided pathways and automated negotiation.

  • Resolve disputes before they escalate to formal proceedings
  • Guided digital pathways for both claimant and respondent
  • AI-powered negotiation strategy modelling and sentiment analysis
  • Saves time and legal costs compared to traditional resolution

ODR Framework

1 Claimant files dispute digitally
2 AI processes & classifies the dispute
3 Guided negotiation between parties
4 Settlement agreement auto-generated

Benefits

Why MSMEs Choose Zoffer Settle

Faster, cheaper, and smarter than traditional dispute resolution.

10x

Faster Resolution

Resolve disputes in days instead of months. No court visits, no lengthy legal proceedings.

80%

Cost Savings

Dramatically reduce legal fees and administrative costs with automated digital workflows.

100%

Remote & Digital

Participate from anywhere. Multilingual support ensures accessibility across India.

Ready to Resolve Disputes Smarter?

Join the first AI-powered ODR platform built for Indian MSMEs. Get early access and be part of the future of dispute resolution.